Our Privacy Policy describes generally how we manage your personal information.

Purposes of the Policy – PeopleSafe Australia takes its obligations under the Privacy Act seriously and takes all reasonable steps in order to comply with the Act and protect the privacy of any personal information that we hold. This policy sets out how we do this. 

Privacy and Confidentiality – As a business organisation, we appreciate the importance of confidentiality. Our privacy policy deals with any additional right to privacy and is independent of any contractual and ethical obligations.

PeopleSafe Australia may collect, use and hold the personal information for the purpose of delivering training services, and Vocational Education and Training (VET) Quality Framework compliance requirements. PeopleSafe Australia collects, uses and discloses the information in accordance with our Collection Statement (below).

Access to your personal information – PeopleSafe Australia in the appropriate circumstances will provide access to the personal information that we hold about you. If you require access to your personal information, please contact our Operations Manager. To obtain access proof of identity will be required.

Complaints – If you have any complaints about our privacy practices or wish to make a complaint about how your personal information is managed please contact our Operations Manager.

Storage – We will take reasonable steps to protect the security of the personal information that we hold. This includes appropriate measures to protect electronic and hard copy materials against loss or theft, as well as unauthorised disclosure or use.

Collection Statement
PeopleSafe Australia will not collect personal information unless the information is necessary to enable us to undertake our activities. We will advise you when we are collecting personal information from you, for what purpose we are collecting it, and how we will use it.

Type of personal information collected – In most cases this will include contact details, credit card details, employment information, resumes and information which may be collected when you visit our website to read or download information, which may include your server address, domain name, the date and time of your visit to our site, the pages viewed and the information downloaded.

When enrolling in a vocational education and training (VET) course your information will be collected to comply with the National VET Data Policy. Details about collection of your enrolment information can be found in our VET Privacy Notice.

Use and disclosure – Personal information is collected for the purposes of:

  • Delivering training or related WHS services
  • Statistical, administrative, regulatory or research purposes
  • Issuing of qualifications and other training certificates
  • Applying for and processing training funding from Government Departments and Authorised Agencies
  • Recruitment or employment placements
  • Processing payments
  • Promoting PeopleSafe Australia training and other WHS related products and services
  • Selling you any products and services
  • To comply with our legal obligations
  • Monitoring use of our website
  • Supporting learners equitably, including reasonable adjustments and tailored support services where required
  • Using feedback, complaints, and appeals relating to privacy or data handling to inform continuous improvement of our services

What happens if you choose not to provide the information?
You are not obliged to provide your personal information. However, if you choose not to provide PeopleSafe Australia with personal details, we may not be able to provide you with the service / sell the product / process your payment in a particular way or process your application for employment.

Cookies: Cookies may be used on this web site to personalise it’s settings to your needs and preferences, and to analyse web site traffic. They do not access information stored on your computer or collect personal information. Most web browsers allow you to reject cookies by changing your browser settings, however this may affect some web site functionality.

Links: This web site may contain links to other web sites. The links to third party web sites do not constitute sponsorship or endorsement of these web sites. Please note that we are not responsible for the privacy practices of such other web sites, and this privacy statement applies only to information collected by PeopleSafe Australia’s web site.

For more information
If you would like more information about the way we manage personal information, please contact us.

Access Policy

In the appropriate circumstances, you can gain access to the personal information PeopleSafe Australia holds about you.  If you wish to do so, please refer this Access Policy or contact our Operations Manager.

Purpose – The purpose of the Policy is to set out how PeopleSafe Australia will provide access to your personal information.  The Policy is part of our Privacy Policy and reflects our commitment to privacy obligations and learner rights under the RTO Standards 2025.

Overriding principles –

  • All requests for access will be treated seriously.
  • All requests will be dealt with promptly and resolved within 10 working days.
  • All requests will be dealt with in a confidential manner.
  • Your request to access your personal information will not affect your existing obligations or effect the commercial arrangements between you and PeopleSafe Australia.
  • Learners have the right to request correction of their personal information at any time.

Form of Access
PeopleSafe Australia will provide access by allowing you to inspect, take notes of or receive copies or print outs of the personal information we hold about you. Proof of identity is required to ensure privacy is protected.

When Access May Be denied:

  • The request does not relate to the personal information of the person making the request;
  • Providing access would create an unreasonable impact on the privacy of others;
  • The request is frivolous and vexatious;
  • The request relates to existing or anticipated legal proceedings;
  • Providing access would prejudice negotiations with the individual making the request;
  • Access would be unlawful;
  • Denial of access is authorised or required by law;
  • Access would prejudice law enforcement activities;
  • Access discloses a “commercially sensitive” decision making process or information;
  • Providing access would pose a serious imminent threat to life or health of a person; and/or
  • Any other reason that is provided for in the National Privacy Principles (NPPs) set out under the Privacy Act.

Disputes and Appeals
Where there is a dispute about the right or form of access, this will be managed under PeopleSafe Australia’s Complaints Policy. Learners have the right to appeal adverse decisions, and appeals will be managed fairly, within reasonable timeframes, with access to independent review at no or low cost.

Timeframes
We will take all reasonable steps to provide access within a reasonable time of your request, normally within 10 working days.

Costs and Charges – PeopleSafe Australia may impose the following charges inclusive of GST:

  • Photocopying – $1 per page.
  • Delivery cost of information stored off-site – $40 per hour.
  • Access to electronic database – $40 per hour.
  • Postage Costs.

Privacy Complaints: How we handle privacy complaints

PeopleSafe Australia sees the importance of privacy to the organisation, its customers and other stakeholders.  As such PeopleSafe Australia is committed to protecting the privacy of the personal information that we hold. PeopleSafe Australia places high priority on effectively dealing with any complaints about privacy that you may have.

Who may complain under this policy?  If you have provided us with personal information you may make a complaint, have it investigated and dealt with under this policy.

What is a privacy complaint?  A privacy complaint relates to any concern or dispute that you have with our privacy practices as it relates to your personal information.  This could include matters such as:

  • How personal information is collected
  • How personal information is stored
  • How this information is used or disclosed
  • How access is provided
  • How accurate the information is that we hold

What do I do if I have a complaint about privacy practices? PeopleSafe Australia resolves grievances at the local level if possible.  If you have a complaint about privacy please contact the Operations Manager at [email protected]

All complaints will be logged on a Complaints Register.

Complaints Procedure  The goal of this policy is to achieve an effective resolution of your complaint within a reasonable timeframe. Once the complaint has been made, the point of contact can then resolve the matter in several ways:

  1. Request further information and investigate: Your initial contact may request further information from you. You should be prepared to give as many details as possible including details of any relevant dates and documentation.  This will enable the contact to investigate the complaint and determine an appropriate and useful solution.  All details provided will be kept confidential.  A complaint will be investigated.  PeopleSafe Australia will try to do so as soon as possible.  It may be necessary to contact others in order to proceed with the investigation.
  2. Discuss Options: We will discuss options for resolution and if you have suggestions about how the matter might be resolved you should discuss these with your contact.  The contact could also suggest other solutions or give examples of how the personal information can be revised or stored in a different way.
  3. Resolution: You will be informed of the outcome and the reasons for the decision.  If you disagree with the outcome, you may lodge an appeal in line with PeopleSafe Australia’s Appeals Policy. Appeals will be managed fairly, within reasonable timeframes, and may be referred to an independent reviewer at no or low cost.
  4. If after the above steps have been followed you are still dissatisfied with the outcome you may refer the complaint to the Office of the Australian Information Commissioner (OAIC).

Records – PeopleSafe Australia will keep a record of your complaint and the outcome. Outcomes of privacy complaints and appeals are reviewed by management to identify systemic issues, with improvements logged in the Continuous Improvement Register.

Anonymous complaints – PeopleSafe Australia is unable to deal with anonymous complaints as we are unable to investigate properly and follow-up. However, if an anonymous complaint is received, PeopleSafe Australia will note the issues raised and try to resolve them appropriately.

Information – For any further information about this policy please contact the Operations Manager via our web contact form.